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Why TotalCare?

With TotalCare, we offer pro-active managed services for your new or existing Analytics environment. We provide different TotalCare formulas, each offering the necessary professional support, SLA, including advice, incident logging, monitoring, health checks and early warnings. This will allow you to run your business without worrying about the current state of your Analytics environment. In case of a problem, you can rely on our local service desk who will support you and resolve the issues complying to the agreed SLA.


Multi Vendor Support

  • Astrato
  • Microsoft Azure Synapse Analytics
  • Microsoft Power BI
  • Qlik Sense
  • QlikView
  • SAP Analytics Cloud (SAC)
  • SAP Business Objects (BO)
  • Snowflake
  • Tangent Works

Service Level Agreement

  • SLA per ticket priority
  • Response time per service plan
  • Solve time is a budget of 4h if more time is needed th client will be contacted.
  • Support during regular business hours

Quality Assurance

  • What’s new Sessions
  • DataViz Best-Practices
  • Refresher courses for key & business users
  • Service delivery management

Preferred Community Partners